FREQUENTLY ASKED QUESTIONS
At ATS SOFA, we prioritize quality and durability. Our frames are crafted from sturdy, premium wood to ensure long-lasting structural integrity. For comfort, we use high-density foam and ultra-soft, premium fabrics that are both luxurious to the touch and resilient for daily family use.
Yes, we offer customization options to help you find the perfect match for your home. You can choose from a variety of premium fabric materials and colors to suit your interior design. For specific size adjustments or layout requests, please contact our team before placing your order.
To keep your sofa looking fresh and new, we recommend regular light vacuuming with a soft brush attachment to remove dust. For minor spills, blot immediately with a clean, dry cloth—do not rub. For deeper cleaning, professional fabric upholstery cleaning is recommended. Keep your sofa away from direct sunlight to avoid fabric fading.
Yes, we provide safe and secure delivery services. Delivery times can vary depending on your location and whether your sofa is a standard model or custom-made. Generally, orders are processed and delivered within 7 to 14 business days. Our team will share a tracking update or contact you to coordinate the delivery time.
We stand behind the quality of our craftsmanship. ATS SOFA provides a warranty covering structural manufacturing defects. If you receive a damaged or incorrect product, please reach out to our customer support within 48 hours of delivery with images of the issue, and we will promptly resolve it for you through a repair or replacement.
